WORK EXPERIENCE

• Work with end-users to determine and resolve desktop problems. Performing on & off site analysis, diagnosis and resolution of complex desktop problems for end-users, including remote repair as needed. This includes troubleshooting, and repairing PCs & mobile devices across several companies.
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues.
• Research and recommend new equipment purchases while working with Accounting to stay within budget ranges.
• Perform installation, upgrades, life cycle replacement and reutilization of desktop computers, network equipment, peripheral equipment and desktop applications. This also includes asset tracking for all on/off site hardware.
• Manage all user accounts, including email & VoIP (AllWorx, Mitel, FreeBX) in both on-premise & cloud based platforms.
• Onboarding and offboarding of on-site and remote users, shipping equipment & arranging return shipments as needed.
• “Train” users of the systems to ensure appropriate and safe usage of equipment under acceptable use policy guidelines.
• Setting up & maintaining Zoho Cloud SaaS products, as we move users away from in-house software and into Zoho.

Achievements with YPC Media

• Coordinated transition of all employees to Work From Home due to global COVID-19 pandemic by distributing PCs, monitors, and phones to end users and troubleshooting at home setup.
• Coordinated IT/Tech concerns for multiple large transitions within the company
  • Opened a sister company & handled networking for its expansion into and contraction from multiple suites.
  • Responsible for migration and ultimate closure of a company purchased in California.
  • Coordinated the move of our central office location in early 2020 (equipment & physical security).
  • Coordinated with international authorities to ship VoIP phones into the Philippines.

• Mobile Repair (anything shy of soldering, due to equipment restrictions).
• Assist clients with mobile & pc concerns.

• Manage eBay; listing products, shipping, and handling disputes.
• Prepare used computers for resale, including repairs when needed.
• On the spot evaluate broken/damaged electronics when being purchased from customers.

• Assisted with general operations – ordering parts, maintaining inventory, and setting prices.
• Responsible for any of the higher end repairs (soldering & digitizer repair were common).
• Working with/training our intern on mobile repairs (program with a local tech school).

EDUCATION 

SKILLS & INTERESTS

• Software Proficiency: GSuite & Google Products, Microsoft Exchange on-premise, Office 365 & Microsoft Products, Active Directory, Powershell, ProfileUnity, Symantec Cloud, Twilio, Adobe Products, as well as a multitude of both VoIP & Security products.
• Skills: Problem solving/troubleshooting, detail oriented, hands on & determined learning style (willing to ask for help, but determined to find solutions), prefer to present solutions instead of problems (especially to non-tech users/management).
• Interests: Staying active; hiking; biking; camping; kayaking; rock climbing; cooking; politics; culture; self-improvement; investing/FIRE; aerial photography (drones); gaming (including running servers/gaming communities).